Frequently Asked Questions

Shipping and Returns

COVID-19-Related Order and Shipping Changes

  • Product Availability: Due to limited resources at our Mint facilities as a result of COVID-19, some on-sale dates for products may be delayed. We encourage our customers to check the Product Schedule for the latest information.
  • Shipping: Due to limited resources around COVID-19 at the Fulfillment Center your order may be delayed. We thank you for your patience during this time. We are making every attempt to process and ship your order as soon as possible.

What’s the United States Mint Shipping Policy?

The United States Mint offers its customers various shipping options.

  • Orders are not valid until accepted by the United States Mint.
  • The United States Mint reserves the right to limit quantities and may discontinue accepting orders at any time.
  • The United States Mint reserves the right to accept or reject coin orders in any combination or option(s) it determines to be in its best interest.
  • In the event a particular coin option is sold out, the United States Mint reserves the right to either process partial orders and make refunds, or return orders in their entirety.
  • Registered and guest users may use Track Order to determine the status of your order and follow your shipment, provided the carrier supports this option. Guest users with other inquiries about their order, or those wishing to cancel an order prior to shipment, should Contact Customer Service at 1-800-USA-MINT (872-6468). If you placed your order at Amazon.com, you will find your order status in the Returns and Orders section on Amazon.com.
  • The United States Mint ships within the United States and the following United States territories: American Samoa, Guam, Marianas Islands, Puerto Rico, and the United States Virgin Islands.
  • Regardless of shipping method selected, The United States Mint selects from a number of carriers to deliver your package.
  • The United States Mint does not require signatures on our shipments. If you would like your shipment to require a signature, you may select that option during checkout for a fee of $3.95. We do not guarantee that the carrier will require a physical signature or other receipt validation upon delivery, and we do not refund the $3.95 signature fee if a signature or other receipt validation is not collected.
  • United States Mint packages are shipped without insurance.
  • Shipping charges are subject to change without notice.
  • For more information on shipping methods, Contact Customer Service.

The table below outlines the United States Mint online catalog shipping options, costs, and estimated shipping times from our distribution center. Please allow 1-2 business days for order processing plus the additional delivery times below.

Delivery Methods
Delivery Method Price (U.S. Dollars Approximate Shipping Time
Budget Shipping $4.95 1–2 weeks
Standard Shipping $12.95 3–6 business days
Expedited Shipping $17.95 2–3 business days
Next Day Shipping $20.95 Next business day
International Shipping $17.90 + $2.95 per item 1–2 weeks


Budget Shipping

  • Orders completed by phone or through the United States Mint Online Catalog have a budget shipping fee of $4.95 per order.
  • Packages shipped in the continental United States using the United States Mint's budget shipping option usually arrive within 1 to 2 weeks.

Standard Shipping

  • Orders completed by phone or through the United States Mint Online Catalog using standard shipping method have a fee of $12.95 per order.
  • Packages shipped in the continental United States using the United States Mint's standard shipping option usually arrive within 3 to 6 business days.
  • Please allow 1-2 business days for order processing plus 3 to 6 business days for delivery.

Expedited Shipping

  • You will be charged $17.95 for the United States Mint's Expedited Shipping option.
  • Packages shipped using the United States Mint's Expedited Shipping option usually arrive within 2 to 3 business days.
  • Please allow 1-2 business days for order processing plus 2 to 3 business days for delivery.
  • There is no Expedited Shipping option available for International orders.

Next Day Shipping

  • You will be charged $20.95 for the United States Mint's Next Day Shipping option.
  • Packages shipped using the United States Mint's Next Day Shipping option typically arrive the following business day if the order is received by noon ET.
  • Please allow 1-2 business days for order processing plus 1 business day for delivery.
  • There is no Next Day Shipping option available for International orders.

International Shipping

  • You will be charged $17.90 plus a $2.95 handling fee per item for the United States Mint's International Shipping option.
  • Packages shipped using the United States Mint's International Shipping option usually arrive within 1 to 2 weeks.
  • You may be subject to import duties and taxes, which are not reflected in our prices. Duties and taxes are levied by your country or other overseas authority once a shipment reaches your country.
  • You may also be required to pay additional charges for customs clearance. You should contact your local customs office for further information on applicable duties, taxes, restrictions, and fees.

The United States Mint ships most products to the geographical locations listed below. This list is subject to change without notice.

Shipping Eligible Countries
AMERICAN SAMOA ARGENTINA AUSTRALIA
AUSTRIA BAHAMAS BELGIUM
BERMUDA BRITISH VIRGIN ISLANDS CANADA
CAYMAN ISLANDS/BRIT. WEST IND CHILE CHINA
CYPRUS CZECH REPUBLIC DENMARK
EGYPT FINLAND FRANCE
GERMANY GREAT BRITAIN NORTHERN IRELAND GREECE
HONG KONG HUNGARY ICELAND
INDIA IRELAND ISRAEL
ITALY JAMAICA JAPAN
KUWAIT LIECHTENSTEIN LUXEMBOURG
MALTA MEXICO NETHERLANDS ANTILLES
NETHERLANDS/HOLLAND NEW ZEALAND NORWAY
PANAMA PHILIPPINES PORTUGAL
QATAR REPUBLIC OF KOREA (S. KOREA) REPUBLIC OF SAN MARINO
SAUDI ARABIA SINGAPORE
SOUTH AFRICA SPAIN SWEDEN
SWITZERLAND TAIWAN THAILAND
TURKEY UNITED ARAB EMIRATES  

What’s the United States Mint Return Policy?

If for any reason within 7 days of receiving your product you are dissatisfied with your purchase, you can return the entire product for refund. Shipping charges will not be refunded for all returns. If your order included a free accompanying item, please see our FAQ for additional instructions.

Please send all returned packages or orders to the following address:

ATTN: USM Returns – Dock Door 35
4638 E SHELBY DR STE 104
MEMPHIS TN 38118-7423

The United States Mint will not accept partial returns nor will it issue partial refunds. For example, if you receive a United States Mint Silver Proof Set™ where one coin is in unacceptable condition, you must return the entire Proof Set, not just the one coin, to receive a refund.

The United States Mint reserves the right to limit or refuse a return or to charge a fee for excessive returns. In addition, the Mint reserves the right to suspend accounts of customers with a pattern of excessive returns.

To return your product, you may visit your Order History and initiate a return online or Contact Customer Service. To return a product purchased from Amazon.com, please follow the directions under Returns and Orders at Amazon.com.

For your protection, we strongly recommend that you return your order by insured mail and save the receipt for your records. The United States Mint is not responsible for lost return shipments.

All refunds will be credited in United States Dollars.

For further information about returns or refunds, Contact Customer Service.

 

Certificate of Non-Receipt (CNR)

 

If your order did not arrive, or arrived with missing products, please fill out the attached Certificate of Non-Receipt (CNR) within 30 calendar days after the order shipment date. When we receive your CNR, we will review your claim and provide resolution within four to six weeks. We are unable to process completed CNRs received more than 90 calendar days after the order shipment date.

Please send a completed form to the address or fax number below:

UNITED STATES MINT
CUSTOMER SERVICE CENTER
ATTN: CNR
1201 ELM ST
STE 3000
DALLAS, TX 75270
Fax Number: 972-421-9801

If you ordered your product from Amazon.com, please follow the directions under Returns and Orders at Amazon.com. Do not send a Certificate of Non-Receipt to the Mint for an order placed on Amazon.

If you cannot open the CNR file, please download the Adobe reader.

Where is my order?

If your order contains only products that are "in stock," we will process your order within 7 business days. Depending on your choice of shipping options, please allow approximately 1-2 weeks for delivery from the date of processing. If you've ordered products that are in "backordered" status, your order may take longer than our standard processing and shipping time.

Registered and guest users may use "Track Order" to determine the status of their order and follow its shipment, provided the carrier supports this option. There may be a delay on the shipper's end to display tracking information. If you placed your order at Amazon.com, you will find your order status in the Returns and Orders section on Amazon.com.

There are 5 types of order statuses:

  1. Hold: Your order is being reviewed for processing.
  2. Processing: Your order is being reviewed and processed for shipment.
  3. Expected to ship: The date we expect to ship your backordered product.
  4. Shipped: Your order has been shipped
  5. Cancelled: Your order has been cancelled at your request or at the discretion of the United States Mint.

Please refer to our "Shipping Information & Return Policy" page for shipping timeframes.

Can I return items or request a refund?

Please refer to our “ Shipping Information and Return Policy” page for complete information regarding returns and refunds.

Do I need to return Free Accompanying Items I received with a required purchase?

What if I want to return the “required purchase item” for exchange or refund?

In order to receive an exchange or refund for the “required purchase item,” in addition to returning the “required purchase item,” you must also return all free accompanying “bonus” items. This requirement was instituted to avoid potential abuse of our return policy by customers only wishing to obtain the free accompanying “bonus” item.

What happens if I want to exchange the free accompanying “bonus” item?

The United States Mint will not be issuing exchange replacements for this item. It is a complimentary item for which you incurred no cost.

Why is the return and exchange of these items handled this way?

We are requiring this for one reason: to alleviate abuse of our return policy by customers who just wish to obtain the free accompanying “bonus” item. The free accompanying “bonus” item will be part of every order meeting the required minimum purchase requirements and must accompany every return of the required purchase items.

Is a free accompanying “bonus” item sold separately?

Generally, no. There is usually a required minimum purchase amount or specific item and quantity that must be purchased to qualify for any free or premium items offered. If there is an offer of a free accompanying item it will be noted on the website, product page, during checkout, or on your order confirmation.

Will there be a Certificate of Authenticity (COA) for the free accompanying “bonus” item?

Usually, there will not be a COA for the free accompanying “bonus” item unless that item is an actual set that can be purchased alone.

What happens if I ordered and/or received a free accompanying item in error?

You should contact the Mint for instructions. The Mint may also reach out via email or letter to inform you of the error and provide instructions for return. This is to maintain fairness for our customers who met purchase requirements to obtain the free item. If there is an opportunity for you to keep the free item it will be offered. You may request reimbursement of shipping costs for the return but must present the receipt along with your request.

What if I don’t return the free accompanying item?

Customers who have obtained the free accompanying item without making the required purchase will be contacted by Mint. The Mint may also place a hold on the customer’s account and all open/unshipped orders pending the return of the free accompanying item(s). The hold will prevent future orders and prevent open orders from shipping. The holds will only be released when the item is returned and received.

What should I do if I do not receive all or part of my order?

If your order did not arrive, or arrived with missing products, please fill out and return the attached Certificate of Non-Receipt (CNR) within 30 calendar days after the order shipment date. When we receive your CNR, we will review your claim and provide resolution within six weeks.

Please send a completed form to the address or fax number below:

UNITED STATES MINT
CUSTOMER SERVICE CENTER
ATTN: CNR
1201 ELM ST
STE 3000
DALLAS, TX 75270
Fax Number: 972-421-9801

If you ordered your product from Amazon.com, please follow the directions under Returns and Orders at Amazon.com. Do not send a Certificate of Non-Receipt to the Mint for an order placed on Amazon.

If you cannot open the CNR file, please download the Adobe reader.

Can I ship products to an APO/FPO address?

Yes, products can be shipped to an APO/FPO address. During checkout, when entering your shipping address (or billing if the two are the same), enter APO or FPO in the city field and then select one of the following within the state/province field:

  • Armed Forces Americas
  • Armed Forces Europe
  • Armed Forces Pacific

Does the United States Mint offer signature required shipping?

The United States Mint is no longer requiring signatures on our shipments. Due to COVID-19, many carriers are not currently collecting customer signatures. If you need your shipment to require a signature, you may select that option during checkout for a fee of $3.95. We do not guarantee that the carrier will require a physical signature or other receipt validation upon delivery, and we are not refunding the $3.95 signature fee if a signature or other receipt validation is not collected.

How can I return mutilated (damaged) circulating coins to the U.S. Mint?

Each person who physically transports, mails, or ships, or causes to be physically transported, mailed, or shipped mutilated U.S. coins to the United States Mint for redemption is required to submit an application.

For additional information and the application form, please visit:
https://www.usmint.gov/news/consumer-alerts/mutilated-coin-program.

PLEASE NOTE that these procedures apply only to returning damaged circulating coins to the U.S. Mint. Customers who need to return products purchased from the Mint should follow our Shipping and Returns Instructions.

How Do I File a Missing Parcel Claim with the United States Postal Service (USPS)?

You can file a claim for U.S. Mint shipments that are lost, arrived damaged, or were missing contents. Here is how to file a missing parcel claim with USPS:

1. Check your claim filing period. This period is based on the mailing date listed on your U.S. Mint sales receipt and if your package arrived damaged.

2. Collect all your documents as evidence to help USPS approve your Missing Parcel Claim quickly. Be sure to include your tracking or label number, evidence of insurance, proof of value, proof of damage, and your U.S. Mint sales receipt.

3. Submit your claim online at the USPS website, or start the claim process by mail. Make sure you keep all your documents until after the claim is resolved.

For more detailed instructions, please visit the USPS website at the link below.

USPS Claim Instructions.

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