Frequently Asked Questions
Self-Service
How can I place an order for any U.S. Mint product?
If you have already a User Account, we recommend you log in before you begin shopping. This will make checkout easier. To get started:
1. Go to the Account Login page.
You can access the Account Login page two ways:
a. Click Sign In in the top right corner the page, under your Shopping Bag.
b. If you are browsing on your phone, use the Menu icon and then navigate to Customer Service, followed by My Account.
2. Enter your Login and Password.
You can also log into your account during checkout, and if you don’t have an account, you can shop as a guest. You’ll be able to set up an account during checkout if you choose to.
Here is how to add items to your bag and check out:
1. Search or browse for the items you wish to purchase and click on the product name.
2. Click the Quantity (Qty.) box and use the arrows to select your desired quantity.
3. Click Add to Bag.
4. When you are done shopping, click Checkout in the pop-up summary of the products in your bag. If you miss the pop-up or want to open it again, just click the Shopping Bag in the top right corner of the page.
5. If you’ve already logged in, just confirm your shipping address and payment method, and click “Continue to Final Review” to finish.
6. If you are a registered user and you haven’t already logged in, you can enter your login and password under “Already Have An Account.“ Logging in saves you some steps during checkout and ensures you receive loyalty program credit for your purchase.
7. You can also check out as a guest user:
A. Click Begin Checkout as Guest.
B. Under Shipping & Delivery
a. Enter your First Name, Last Name, Phone Number, and Email Address.
b. Click the box below Email Address to receive Products & Promotions Updates and Coins Online Emails from the U.S. Mint.
c. Enter your complete Shipping Address.
d. Select whether you would like to create a user account. This will save you some time when checking out in the future and is the first step towards Loyalty Program qualification.
e. Click Continue Checkout.
C. Under Payment & Billing
a. Select your preferred Payment Method.
i. To use a Gift Certificate: Enter your certificate number. Please refer to your email certificate to find this number. Enter your number and click Apply Balance.
ii. To use a Credit Card: Enter the name as it appears on the card, the card number, the expiration date, and security information.
b. Select your preferred Billing Address.
i. If you select Enter New Address, you will need to update your address information.
Click Continue to Final Review, and to complete your order:
1. Review for accuracy:
a. The items in your bag
b. Shipping Method
c. Purchase Total
d. Ship-To Address
e. Payment Method
2. Click Place Order.
When your order is successfully placed, you will see an order summary which includes your order number. You will receive a confirmation email containing your itemized order and order number. We’ll also let you know when your order has shipped.
How can I manage my payment methods?
Add a New Credit Card
If you have already a User Account:
1. Go to the Account Login page.
You can access the Account Login page two ways:
a. Click Sign In in the top right corner the page, under your Shopping Bag.
b. If you are browsing on your phone, use the Menu icon and then navigate to Customer Service, followed by My Account.
2. Enter your Login and Password.
3. Click the Payment Methods box.
You may also click Payment Methods in the Account Settings menu on the left side of the page. If you don’t have an account with a credit card attached, you’ll be able to set up an account during checkout if you choose to.
4. Click Add a Credit Card.
5. Enter the Name of the Card.
6. Select the Credit Card Type.
7. Enter the Credit Card Number.
8. Use the drop-down menu to select the card’s Expiration Month.
9. Use the drop-down menu to select the card’s Expiration Year.
You may also choose to apply your credit card to your Program Subscriptions by clicking the box next to Use this for your Program Subscriptions.
10. Click Apply to update your credit card information.
11. After adding updated card information, click “Delete Card” for the cards that are no longer valid.
If you do not have a User Account, you will not be able to able to add a credit card. You must Create a User Account to add a new credit card. Find out how to Create a User Account here.
You may also create a User Account by clicking Register at the top right corner of the page.
To Add a New Credit Card, you may choose to create an account for later use when you Place an Order and Checkout As Guest.
1. Click Begin Checkout as Guest.
2. Under Shipping & Delivery
a. Enter your First Name, Last Name, Phone Number, and Email Address.
b. Click the box below Email Address to receive Products & Promotions Updates and Coins Online Emails from the U.S. Mint.
c. Enter your complete Shipping Address.
d. Select whether you would like to create a user account. This will save you some time when checking out in the future and is the first step towards Loyalty Program qualification.
e. Click Continue Checkout.
3. Under Payment & Billing
a. Select your preferred Payment Method.
i. To use a Gift Certificate: Enter your certificate number. Please refer to your email certificate to find this number. Enter your number and click Apply Balance.
ii. To use a Credit Card: Enter the name as it appears on the card, the card number, the expiration date, and security information.
b. Select your preferred Billing Address.
i. If you select Enter New Address, you will need to update your address information.
4. Click Continue to Final Review.
Remove a Credit Card
1. Go to the Account Login page.
You can access the Account Login page two ways:
a. Click Sign In in the top right corner the page, under your Shopping Bag.
b. If you are browsing on your phone, use the Menu icon and then navigate to Customer Service, followed by My Account.
2. Enter your Login and Password.
3. Click the Payment Methods box.
You may also click Payment Methods in the Account Settings menu on the left side of the page.
4. The credit cards in your profile will be listed under Credit Card Information. To Remove a Credit Card, click Delete Card under the credit card you wish to remove.
5. Click Ok to confirm removal of the chosen credit card.
Update an Existing Credit Card
To change or update information on a credit card already attached to your User Account, you must first remove the invalid credit card and re-add the credit card with the updated, correct information.
Find out how to Remove a Credit Card here.
Find out how to Add a New Credit Card here.
Add a PayPal Account as a Payment Method
Remove a PayPal Account as a Payment Method
Manage Payment Methods for Subscriptions
Here’s how to apply one credit card to your Product Subscriptions:
1. Go to the Account Login page.
You can access the Account Login page two ways:
a. Click Sign In in the top right corner the page, under your Shopping Bag.
b. If you are browsing on your phone, use the Menu icon and then navigate to Customer Service, followed by My Account.
2. Enter your Login and Password.
3. Click the Payment Methods box.
You may also click Payment Methods in the Account Settings menu on the left side of the page.
4. Click Add a Credit Card.
5. Enter the Name of the Card.
6. Select the Credit Card Type.
7. Enter the Credit Card Number.
8. Use the drop-down menu to select the card’s Expiration Month.
9. Use the drop-down menu to select the card’s Expiration Year.
10. To apply your credit card to your Program Subscriptions, click the box next to Use this for all my Program Subscriptions.
11. Click Apply to update your credit card information.
Here’s how to apply different payment methods to individual Product Subscriptions:
1. Go to the Account Login page.
You can access the Account Login page two ways:
a. Click Sign In in the top right corner the page, under your Shopping Bag.
b. If you are browsing on your phone, use the Menu icon and then navigate to Customer Service, followed by My Account.
2. Enter your Login and Password.
3. Click Manage Subscriptions in the My Product Subscriptions box. You may also click My Product Subscriptions under Account Settings on the left side of the page.
4. Click the Product Subscription you wish to update.
5. Click Billing & Delivery.
6. Under Payment Method, click Update Payment.
7. Select the Credit Card Type.
8. Enter the Credit Card Number.
9. Use the drop-down menu to select the card’s Expiration Month.
10. Use the drop-down menu to select the card’s Expiration Year.
11. Click Update Order.
If you would like to update your payment information for individual Product Subscriptions, please follow Steps 4-11 for each Product Subscription you wish to update.
If you would like to modify product subscriptions or payment methods, please do so by 11:59 PM ET 5 days prior to the product scheduled release date for updates to be reflected on your next shipment. All other updates will be reflected on the next scheduled ship date for each program.
How do I cancel, skip or update my Product Subscription?
1. Go to the Account Login page.
You can access the Account Login page via two ways:
a. Click Sign In in the upper right corner of the page, under your Shopping Bag.
b. If you are browsing on your phone, use the Menu icon and then navigate to Customer Service, followed by My Account.
2. Enter your Login and Password.
3. Click the My Product Subscriptions box.
4. Find the subscription you wish to change. You may cancel, skip, or update payment or shipment information for the subscription at any time at least 5 days before shipment with no penalty.
If you mark the subscription as Inactive, orders will no longer auto ship until you update the subscription status again.
How can I track my order from the U.S. Mint?
If you already have a User Account:
1. Go to the Account Login page.
You can access the Account Login page two ways:
a. Click Sign In in the top right corner the page, under your Shopping Bag.
b. If you are browsing on your phone, use the Menu icon and then navigate to Customer Service, followed by My Account.
2. Enter your Login and Password.
3. Click the Order History box to see a list of your recent orders. Orders will be designated as Processing, Shipped, or Cancelled.
4. Click the Order Number to see the details of your order you wish to track. Note: Your order will be trackable once the status of your order has been updated from Processing to Shipped.
5. To track your order, click the Order Number that appears next to Track Order. You will be redirected to information on your order from your chosen shipping service.
You may also access track your order using the order number and link provided in your Order Confirmation email.
If you do not have a User Account:
1. Click here to Track Your Order
If you are browsing on your phone, use the Menu icon and then navigate to Customer Service, followed by My Account.
a. Scroll down to Order Information.
b. Under Track Order, click View Order Status.
2. Scroll down to Check an Order.
a. Enter your Order number. You can find your order number in your Order Confirmation email.
b. Enter your Email Address.
3. Click the Order Number to see the details of your order you wish to track. Note: Your order will be trackable once the status of your order has been updated from Processing to Shipped.
4. To track your order, click the Order Number that appears next to Track Order. You will be redirected to information on your order from your chosen shipping service.
You may also access track your order using the order number and link provided in your Order Confirmation email.
