Frequently Asked Questions

Account and Registration

What's the difference between a guest and registered account? How do I edit or delete my account?

Registered users, have created a user account on the website. Guest users have not created an account.

Registered users are able to customize their shopping experience by pre-populating their address book, setting up payment information, and creating subscription orders. Registered users can also view their order history and track the status of their orders.

Under “My Account” you can:

  • Show or update your personal information
  • Update Email Preferences
  • Manage your billing and shipping addresses
  • Manage credit cards
  • Create a Wish List
  • View and modify items on your list or invite friends
  • Check the status of your orders or see past orders
  • View Product Subscriptions

Deleting your account does not remove you from our print mailing or email lists. To do this, call the Customer Service Center:

  • United States Customers: 1-800-USA-MINT (872-6468)
  • Speech/Hearing Impaired Customers (TTY): 1-888-321-MINT (6468)
  • International Customers: 001-202-898-MINT (6468)

What are the benefits of creating an account?

Benefits of Creating an Account

News and exclusive offers!

Sign up to receive email updates on special promotions, new product announcements, gift ideas and more.

Order History

Receive important information about your order. You can even track it up to the minute it arrives.

Faster Member Checkout

Store your billing and shipping address for quick checkout.

Can I set up multiple shipping addresses in my address book?

Yes, as a registered user you can have multiple shipping addresses in your address book. Each location must be given a unique name (e.g., home, business, parents). During checkout, select your desired shipping address from the dropdown list.

How can I be added to or removed from the United States Mint's print mailing list?

There are two ways to be added to our communication list:

1. Contact Customer Service and request to be added to our print and e-mail communication.

2. To be added to E-mail only, while on any page on the website:

  • Scroll down to the bottom of the page to “Sign Up for Email Updates & News”. Enter your email address and subscribe.
  • You may also click on the Customer Service tab at the top of the website page and select the “E-mail sign-up” link on the left side. Enter your information and click “Sign Me Up”.

To be removed from our mailing list contact Customer Service by calling one of the numbers below. You must specify if you would like to be removed from print and/or e-mail communication. Please allow 2-3 weeks for complete communication to stop.

  • United States Customers: 1-800-USA-MINT (872-6468)
  • Speech/Hearing Impaired Customers (TTY): 1-888-321-MINT (6468)
  • International Customers: 001-202-898-MINT (6468)

How can I reset my password?

Here’s how you can reset your password if you’ve forgotten it:

1. Go to the account login page.

2. Click the “forgot password” link. (It’s below the Sign In button.)

3. On the page that opens:

a. Enter the email address you used when you created your account.

b. Select one of the security questions you chose when you set up your account.

c. Answer the security question in the space provided.

d. Click Send

4. If you answered the security question correctly, you will see a confirmation message, and we will send directions for resetting your password to your email address.

5. If you see a message that “credentials are incorrect,” you may have answered your security question incorrectly. You may try again, or you may try a different security question that you may have used.

6. When you receive the password reset email, click the “reset password” button. You’ll be taken to a screen where you can enter a new password for your account.

If you haven’t forgotten your password and are logged into your account, you can also change your password:

1. Go to your account settings page.

2. Click Edit Account Settings and enter the following information:

a. Confirm your email address

b. Enter a new password

c. Re-enter the new password

d. Select one of the security questions you chose when you set up your account.

e. Answer the security question in the space provided.

f. Click the checkbox to accept the Terms of Use

g. Click Apply

In order to provide our customers with a safe and secure website experience, your password will need to be reset to meet the criteria below:

  • One upper and one lowercase letter
  • One special character
  • One number
  • At least eight characters in length

If you have any questions, you may contact us at 1-800-USA-MINT (872-6468)

How can I receive product notification text messages?

Text alerts are currently only available to United States customers. For a full list of supported carriers, please review the “Text Messaging Services” section in our Terms of Use.

You can sign up for two types of text messages from the U.S. Mint:

1. Notifications about a particular product

On any Product Details Page, or from the Product Schedule, click the “Remind Me” button to be notified when a product goes on sale or a product comes off backorder.

When you click the “Remind Me” button, you can enter your email address to receive email notifications about the product or follow the directions to text the product’s SKU to the Mint and receive future text updates about the product.

Please note: the “Remind Me” button is only available for products that have not yet gone on sale and for products on backorder.

2. Notifications about all products

You can also request text message notifications when any new product is released. You can do this in three ways:

a. Text “JOIN” to 69776.

b. On the “Sign Up for Our Email List” page – by following the directions to text “JOIN” to the Mint.

c. If you have an account on the Mint website, you will find the same directions on the Communication Preferences page in your user profile.

d. Confirmation required: After you request text messages, you will receive a confirmation message at the mobile number you entered. You must reply to this message with “Y” to activate your subscription. If this verification is not made, you will not receive further text messages.

Is there a charge for text messages?

The U.S. Mint provides text messages free of charge. However, you should be aware of any fees your mobile service provider may charge for text messages.

How do I stop receiving messages or receive help with messages?

You can reply to any text message, or send a new message to 69776, with the following commands:

  • JOIN: to sign up for all Products & Promotions Updates text messages.
  • STOP: to stop receiving text messages.
  • HELP: to receive a text message with additional help information. 

Please note:

  • The JOIN request needs to be sent from the mobile number from which you wish to receive text messages. You must reply “Y” to confirm your text message opt-in, or no further messages will be sent.
  • The STOP request needs to be sent from the mobile number on which you want to stop receiving messages.
  • Only the words JOIN, STOP, HELP, and SKU numbers for Remind Me alerts are recognized and processed by the system. Messages containing additional text will not work.

Can I send a text message to the U.S. Mint?

The Mint’s text messaging service does not watch for inbound customer text messages. Only messages containing the keywords JOIN, STOP, HELP, and SKU numbers for Remind Me alerts are processed by the system. If you need to contact the U.S. Mint, please visit the Customer Service page on our website where you will find a number of ways to reach us.

Are there limits on the use of text messages?

Customers 18 years of age may request text messages from the U.S. Mint. Your participation is subject to any fees and limitations from your mobile service provider. For additional information, please see the “Text Messaging Services” section in our Terms of Use.

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