Frequently Asked Questions

7 Items Found
Hold means we are reviewing your order for processing. Examples of systemic hold conditions: product enrollment orders experiencing credit card decline, orders paid by wire transfers pending...
You may not modify or cancel an order after it has been processed for shipment. If adding items, please submit a new order. You may cancel your order at any time prior to processing by...
Your credit card will be charged as items are shipped from our distribution center. Charges reflect the items in the package as well as shipping and handling. You are only charged shipping and...
The United States Mint processes all orders on a first-in, first-served basis. Once an order confirmation number is generated, the order is processed in the sequence it was received. Inventory is...
Back Order: When products are in “Back Order” status, this means that the product is available for sale, however there is no inventory in stock and a future ship date is displayed on...
Claims of non-receipt or lost products are reviewed if they are reported within: 15 days of shipment on domestic orders with expedited shipping 30 days of shipment on all other domestic and...
Due to the value of your order, your order may be modified to a shipping method that requires an adult signature at the time of delivery. This shipping method is automatically selected to ensure the...