Frequently Asked Questions

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Where is my order? How can I track the status?
Answer ID: 116

If your order contains only products that are "in stock," we will process your order within 7 business days. Depending on your choice of shipping options, please allow approximately 1-2 weeks for delivery from the date of processing. If you've ordered products that are in "backordered" status, your order may take longer than our standard processing and shipping time.

Registered and guest users may use "Track Order" to determine the status of their order and follow its shipment, provided the carrier supports this option. There may be a delay on the shipper's end to display tracking information.

There are 5 types of order statuses:

  1. Hold: Your order is being reviewed for processing.
  2. Processing: Your order is being processed for shipment.
  3. Expected to ship: The date we expect to ship your backordered product.
  4. Shipped: Your order has been shipped
  5. Cancelled: Your order has been cancelled at your request or at the discretion of the United States Mint.

Please refer to our "Shipping Information & Return Policy" page for shipping timeframes.

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