Frequently Asked Questions

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What do Back Order, Currently Unavailable, and Sold Out mean?

Back Order: When products are in “Back Order” status, this means that the product is available for sale, however there is no inventory in stock and a future ship date is displayed on our website. Products in this status can still be ordered online or through the Customer Contact Center.

Currently Unavailable: Currently Unavailable products have no remaining inventory in our warehouse and no additional production is scheduled. Additional inventory may be produced or become available. If so, customers who opt to receive an email notice will be notified that we are taking orders again.

Sold Out: Products in “Sold Out” status are no longer in stock in our warehouses and are no longer available for sale. Products in this status will be removed from the website shortly after they have sold out.

If you have any questions – please reach out to our Customer Contact Center. Their contact information can be found on our customer service page.

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